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Customer Satisfaction Survey Feedback Comments

Thank you, unfortunately some of the gardens will be lost that surround the large gumtrees as we are removing the trees due to safety concerns.

We will check each cabin as they should all have tea towel holders. Dish drainer, thank you for the feedback. We will discuss this with our staff and look to include these in all of the cabins.

Thank you, we look forward to seeing you again.

We like every other costal holiday park are very seasonal regarding accommodation demand. We believe for what we deliver our rates are very competitive. We sincerely apologise for the state of our amenities on this occasion. This is the first time we have had any issues regarding their cleanness. Our cleaning staff don’t normally work Sundays or public holidays. This is partly due to the extra wage costs involved but mainly due to the fact that we prefer our staff to also enjoy the holiday breaks with their family.

On this occasion the amenities weren’t attended to for the Sunday & Monday. After receiving your feedback along with our staff we conducted an investigation. The result of the investigation was that on either the Saturday & or Sunday evening an adult member of a camping family decided to leave the lights on and stop the amenities door from closing by using one of our cleaning buckets as a stop The reasoning was that she didn’t want her children disturbing them during the night for the key if they needed to use them. This resulted in the amenities being invaded by insects mainly black beetles. The cleaner reported to us that on Tuesday morning she found the woman’s amenities covered with black beetles and other dead insects.

Following this we have instituted a policy where the amenities will be checked whenever a 2 day holiday occurs.

While the dolphin feature is working the return water through the pool is diminished. This isn’t an issue during the day however if left running all-night the pool fails to clean sufficiently. The solution to this is that we will replace the manual valve that controls the dolphin feature with an automatic value. This will allow us to run the dolphin feature during day while you are using the pool and turn it off in the evening so that the pool cleans properly.

We will attach a key rack beside each entry door. We will also place bedside tables where they will fit. This will be completed by end of Feb 2015

 The reason we use key entry is that they are more easily controlled than keypad numbers. Keypad numbers are easily passed on to others who may use our amenities while not staying in the park.

 Thank you for your kind comments. As part of the cabin upgrades we replaced all the doors with new and specifically requested easy to lock/unlock doors. However we agree it seems the manufacture of easy to lock/unlock sliding doors remains in the too hard basket. I have the same difficulty with the doors in my new dwelling.

 As part of the upgrade we modernised all of the aircon units. Unfortunately in some cases we were forced to fit the aircon units where we could due to other restrictions. However we are well aware of this now therefore future new builds will have the units placed in more suitable positions.

 We would love to be able to provide our guests with free Wi-Fi, unfortunately our only source of internet service is mobile 3G. The coverage and service barely cater for the parks admin requirements and during holiday periods we can’t operate any of our web based systems. We have been in contact with Telstra countless times over that last 3 years regarding the lack of our internet service. We were in contact with Telstra again last week where they informed us that they were presently investigating introducing 4G to the area. We can only hope???

 As you have highlighted your stay with us was during our peak time holiday period. Our off peak rates for all of our cabins are considerably less than peak rates. However for next season, we have decided to shorten our peak period. Please view our accommodation pages to take advantage of booking outside of the peak period for next summer. We of course continue to make available our longer stay specials, stay 4 nights pay for 3 & stay 7 nights pay for 5. These deals make staying with us very affordable at average nightly rates as low as $75 & $71 respectively.

We totally agree, the cabin manufacturers have promised to rectify the issue as the cabin is brand new.

Facilities <span class="spamp">&</span> Amenities
All the facilities and amenities for you and your family to have a good time are at Colonial Holiday Park. Relax by the Pool or meet new friends at the undercover BBQ area. Don't forget we are a pet friendly park also. Learn More
Powered <span class="spamp">&</span> Unpowered sites
Set up your caravan or camper on one of our large sites with concrete slab. Choose from powered, unpowered, ensuite or fully self contained*. Have access to all of our facilities including modern individual ensuite amenities. Learn More
Studio <span class="spamp">&</span> Family Cabins
Our modern cabins are Family & Pet friendly! From budget options to Executive Cabins with sleeping arrangements for 2 - 6 people, we have your accommodation covered. Whether it's for an overnight stay or a holiday break! Learn More
Special Offers
Check out our special offers for great holiday savings. Whether you are attending a wedding here in Harrington, arranging a boys weekend golfing or fishing or planning your family holiday, take a look at our special offers. Learn More
Frequently asked Questions
If you have questions about your stay with us, check out our faq page first for the answers to many common questions. If you can't find the answer to your question, give the office a call. Learn More
Our Location
Colonial Holiday Park is the first park on the right as you enter Harrington. We are not on the beach, we are however surrounded by beautiful national park. We are 2 minutes drive to the shops and 5 minutes to the beach. Harrington is located on the Mid North Coast of NSW, South of Port Macquarie and North of Forster. We are 3.5 hours from Sydney heading North on the Pacific Highway. Show Map