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Customer Satisfaction Survey Feedback Comments
Thank you for your positive feedback
Thank you for your recommendation
Thank you, unfortunately some of the gardens will be lost that surround the large gumtrees as we are removing the trees due to safety concerns.
We will check each cabin as they should all have tea towel holders. Dish drainer, thank you for the feedback. We will discuss this with our staff and look to include these in all of the cabins.
Thank you very much for your positive and comprehensive feedback
Thank you, we look forward to seeing you again.
We like every other costal holiday park are very seasonal regarding accommodation demand. We believe for what we deliver our rates are very competitive. We sincerely apologise for the state of our amenities on this occasion. This is the first time we have had any issues regarding their cleanness. Our cleaning staff don’t normally work Sundays or public holidays. This is partly due to the extra wage costs involved but mainly due to the fact that we prefer our staff to also enjoy the holiday breaks with their family.
On this occasion the amenities weren’t attended to for the Sunday & Monday. After receiving your feedback along with our staff we conducted an investigation. The result of the investigation was that on either the Saturday & or Sunday evening an adult member of a camping family decided to leave the lights on and stop the amenities door from closing by using one of our cleaning buckets as a stop The reasoning was that she didn’t want her children disturbing them during the night for the key if they needed to use them. This resulted in the amenities being invaded by insects mainly black beetles. The cleaner reported to us that on Tuesday morning she found the woman’s amenities covered with black beetles and other dead insects.
Following this we have instituted a policy where the amenities will be checked whenever a 2 day holiday occurs.
While the dolphin feature is working the return water through the pool is diminished. This isn’t an issue during the day however if left running all-night the pool fails to clean sufficiently. The solution to this is that we will replace the manual valve that controls the dolphin feature with an automatic value. This will allow us to run the dolphin feature during day while you are using the pool and turn it off in the evening so that the pool cleans properly.
Thank you. Please come back and stay again.
We have replaced the TV & DVD with a new larger Tv-Dvd combo unit.
Same to you!
We will attach a key rack beside each entry door. We will also place bedside tables where they will fit. This will be completed by end of Feb 2015
Glad you found us!
We totally agree, the cabin manufacturers have promised to rectify the issue as the cabin is brand new.
The Cabins are beautifully appointed including the pictures on walls to give them a lovely welcoming fell, also spotless.
To use one of the girls much used words for the weekend – AWESOME
Thank you All, Monmorah United Fishing club.
(The only possible ‘suggestion’ I could ask for is a better quality toilet paper and that is only being pedantic!!!!!)